No email when changing person responsible
Reported by Mark | July 1st, 2008 @ 09:50 AM
Brad emails a new ticket into the system. It is auto-assigned to Mark. Mark looks at the ticket and realizes that it's probably something Dave should handle. He changes the person responsible to Dave and updates the ticket.
Dave is added to the "people watching" list, but from our experience Dave is not getting an email alerting him of the activity that just took place. Dave ends up cutting out early to play WoW totally oblivious to the fact that he has a new bug to fix. :)
Comments and changes to this ticket
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Will July 1st, 2008 @ 09:58 AM
- → Tag changed from “” to “email featurerequest tickets”
- → State changed from “new” to “open”
- → Assigned user changed from “” to “rick”
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Tammer Saleh July 14th, 2008 @ 11:49 AM
If this is the same bug we're dealing with, then it's something that only happens if the assignee is changed and no note is left on the ticket. Leaving a note when you assign the ticket is a workaround that we've found.
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Mark July 14th, 2008 @ 11:55 AM
Interesting. It did act as I would expect it to the other day (I changed the
assignee and an email was delivered to the assignee) but I can't remember if
I added a note or not. I will from here out just to be sure.
Thanks for the tip!
Mark
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Will July 14th, 2008 @ 12:55 PM
We're discussing this one right now actually. It's something that should have been working, when you assign a ticket it should notify the user.
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Will July 14th, 2008 @ 01:12 PM
it looks as if notifications were working off a cached watchers list, so when you were first assigned the ticket, your name wasn't in the cached list, so no notification was sent until the 2nd ticket update from when you were assigned. I have not actually tested this in action in quite some time, but Rick is looking into it right now and making some tweaks to the code.
However, you are not sent a notification when the ticket is assigned to you and the body is blank. This is something that we overlooked at some point, we've set aside some time tonight to go through the email notification system and start adding some more of these features to.
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Will July 14th, 2008 @ 11:31 PM
Rick just deployed the changes for this, we ran through some tests on Lighthouse production and everything appears to be rock'n.
When you create a new ticket and assign it to a user, it sends them an email of the ticket. When you change the user with no message, it sends them a ticket.
Also, the view for the email/feeds have been updated, for better information/organization.
I'll keep this ticket open until you get a chance to check it tomorrow.
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Will July 17th, 2008 @ 04:39 AM
- → State changed from “open” to “resolved”
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rick