Locked out of account
Reported by Simon Jefford | May 8th, 2008 @ 02:43 PM | in Phase Deuce
I just tried to log in to my Lighthouse. I was told that I was locked out (I had a Paypal subscription setup).
Following the instructions I went to Paypal to cancel the subscription before entering my card info. There was no subscription there.
I then tried to enter a new credit card, only to be taken to the "Sorry you've stumbled on an error" screen.
Can you let me know what I need to do to get my account back please?
Many thanks
Comments and changes to this ticket
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rick May 8th, 2008 @ 03:44 PM
- → Assigned user changed from “” to “rick”
Okay I fudged your account to give you a free month while I sort out this bug on the payments page. You should be able to access it now.
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Will May 8th, 2008 @ 03:52 PM
- → State changed from “new” to “open”
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Simon Jefford May 9th, 2008 @ 12:25 AM
I just tried to log in to my Lighthouse. I was told that I was locked out (I had a Paypal subscription setup).
Following the instructions I went to Paypal to cancel the subscription before entering my card info. There was no subscription there.
I then tried to enter a new credit card, only to be taken to the "Sorry you've stumbled on an error" screen.
Can you let me know what I need to do to get my account back please?
Many thanks
-
Simon Jefford May 9th, 2008 @ 12:32 AM
Sorry for repeating myself like that, I messed up the reply in my mailer - guess I haven't woken up properly yet.
What I meant to say was thank you very much!
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Will May 9th, 2008 @ 04:15 AM
- → Milestone changed from “” to “Phase Deuce”
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Using Lighthouse to track Lighthouse.
